WHAT INFORMATION WE COLLECT
When you visit our websites, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you subscribe to our newsletter, we may receive your email address and name, which we may use to send you emails about our activities, new products and other updates.
When you contact us by email or by using our contact form, we receive your name and email address in order to be able to communicate with you and for customer service purposes.
INFORMATION COLLECTED BY THIRD-PARTY SERVICES
Our web servers are located in the United States but we also use third-party service providers from around the world. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Some third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your browsing and purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
We use MailChimp for our newsletter campaigns. They provide a service that allows us to send newsletter to you. Your newsletter subscription related data is stored on MailChimp’s servers, which are located in the United States.
Our web shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your shopping related data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use Google Analytics, a service that transmits website traffic data to Google servers. We use Google Analytics to help us understand our website traffic and page usage.
We use Facebook’s services such as the Facebook “Like” and “Share” buttons, comment forms and other interactive tools. We also use their advertising and analytics tools.
Facebook operates data centers around the world. For more information about how Facebook handles your data, you can read Facebook’s Data Policy.
HOW LONG WE RETAIN YOUR DATA
If you provide data to us, this data and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up communication automatically.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only. You also consent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our websites.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, storage, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at:
Tales by Trees Ltd
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We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Tales by Trees Ltd
[Re: Privacy Compliance Officer]
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